IT Support for law firms

Law firms deal with sensitive information everyday. They deal with information about clients that is often highly confidential and sensitive. Some information that lawyers deal with is embargoed or cannot be released to the public because of the legal ramifications. Most law firms will have this information stored in two different ways – they’ll have a physical copy and they will also have copies stored in the cloud. Therefore it’s highly important that their IT networks are secure and can withstand any problems that may arise. Luckily there is a solution for IT firms. Our company provides IT support for law firms and you can trust that the service you’re receiving is up to the highest standards – standards that you’d expect for a law firm.

Security is probably the most important part of a law firm’s IT infrastructure, the part that if compromised can have devastating effects on the company’s reputation and the future of their clients. We can assist with your IT security. Despite what you would think, law firms are seriously lacking in security infrastructure which means client data is compromised. There have been instances where data has been stolen and used for illegitimate purposes. If that happens to you then you could lose your reputation and aside from losing the data, you’ll lose your reputation. The best case scenario is that it will only cost you thousands of dollars, but in a worst case scenario you may lose millions of dollars and potentially the law firm all together. It’s just not worth the risk. You need to have a solid security system. We are knowledgable and can assist with security software. We’ll recommend the best program for your needs and when updates are required we will help you every step of the way. It’s very important that you don’t try to do it yourself because research shows that law firms lack the security skills to prevent cyber attacks. Some firms think that their cyber security infrastructure can withstand an attack but often the attack might not be discovered until it is too late. After data has been leaked it is very difficult to get it back. You’re better to opt for a preventative strategy and to limit who has access to your information.  Trust and integrity are held dear by lawyers so you need a firm you can trust. We can be trusted in providing IT support for law firms so that your reputation remains intact.

Lawyers are renowned for charging high fees. For a law firm, time is money. If you have any downtime it can cost you a significant amount of money. Given that’s the case, you don’t want to waste your time dealing with IT issues or outages. Common issues for law firms is tracking client payments. Billables are extremely important for law firms and it’s essential that you have the right technology, technology that you can rely on and technology that your clients can trust. We are software experts who have extensive experience offering IT support to law firms so we know exactly what a law firm expects from their software and can therefore make recommendations to you to ensure that your business is as profitable as possible and to ensure that you don’t waste time fixing minor software issues. Whenever there is an issue, just pick up the phone and give us a call. We will come to your aid and resolve your issue in a timely manner so you can get back to doing what’s important to you – handling legal cases.  In addition to resolving issues, we will install your software system and if training is required we’re happy to help at all times.

You don’t know what’s going to happen in the world; so it’s important that your technology is robust, especially if your lawyers and office staff are working from home. You will need tools that specifically enable your staff to work from home, or remotely. Undoubtedly a big portion of legal work is client meetings or conversations. To enable meetings to happen when your lawyers and clients can’t be in the same location; or when your staff are working remotely (such as during the 2020 Coronavirus pandemic, you need to be sure that you have the right video conferencing software. The software needs to be secure so that it can’t be hacked or compromised. We’ve conducted extensive research into the best video conferencing software programs on the market and understand the importance of having such software. We will also explain the benefits and risks associated with each program so you can make an informed decision about which program you use.

Given lawyers regularly meet with clients, you often need to record the discussions that take place. We’ve found the best voice to text dictation programs so that you can record information accurately and then save it in a convenient location. This software will help your lawyers maintain accurate records. If you need training we’re happy to provide that service.

Law practices also need to share documentation with clients. Documents can include Wills, contact details, financial information or payment details. We’ll recommend the best client management software programs for Legal practices and if you have any problems or need to train your staff on using them, we can offer you training sessions, either in person or remotely. Although there are free software programs that you can use to share and send files, when you’re dealing with such sensitive information you’re best to use paid software. We’re aware of the best apps and software programs and can recommend a program within your budget.

Sometimes law firms use outdated software and are slow to move to new processes. If it all seems too hard then don’t worry. Just give us a call and we will help you about your technology systems so that you can work more efficiently. That includes helping you with your Office 365 package. Our job is to make your life easier so you can concentrate on working with your clients and doing what you do best. We are always just a phone call away when you require help with your software. Or, if your computers need upgrading but you don’t know where to start, our IT law support team can advise you on the most suitable hardware for your needs.