Are you look for assistance with migrating your business to Office 365? Urban IT Services are experts at helping companies migrate their emails and data to Office 365.
Hassle free Office 365 Migrations
Urban IT Services is a Microsoft Parnter and specialise in Office 365 Migrations. Our migration process will move your emails, contacts, calendar to Office 365. This migration syncing occurs behind the scenes and your free to keep working while we migrate your data.
Office 365 is a brilliant tool for all businesses, whether you run a small office based enterprise or have staff all over the place working from various offices or locations outside of an office (such as in the mines). Office 365 allows you to manage projects from any location, which saves you time and money having to wait for someone to edit or send you a file. They can do it anywhere they are.
And the awesome news is that if you find yourself having difficulties with the cloud based software, we have a team of experts who can offer you Office 365 support.
Technology has evolved over the last decade, and it continues to evolve. As such learning new technologies can be confusing. As part of our Office 365 support we can offer you training so that you have the knowledge you need to operate your computer systems. A professional in Office 365 support will be your point of contact and will be able to handle any queries that you may have. It will take the confusion out of using Office 365. Our training support packages include initial set up of Office 365 and ongoing support so you’ll always have someone available to call on when you’re stuck or confused on a particular feature.
The first step in any Office 365 installation is ensuring that your licensing is up to date. Outdated licences can lead to you not being able to use certain features, which can cost you time and money. It could be that you recently hired a new staff member and need to purchase an additional Office 365 license. Our Office 365 support packages includes licensing support so you always have enough licenses. We’ll let you know when your licenses are due to expire or if you need to purchase additional licenses so you can carry on with your business activities without any downtime.
There might be other situations where you need to upgrade your Office 365 license because your business needs have changed. It could be that you need additional Office 365 software, or that you need additional features. The team at Urban IT Services have extensive and vast knowledge on all the features of Office 365. When you contact us for Office 365 support, we can let you know about the features that you are missing out on that might be beneficial to you. We’re big on communication and putting the customer first so whenever you need Office 365 support in Melbourne we should be your first point of call.
Have you ever been in a situation where you had a lot of important documents but you didn’t have a back up? I’m sure we’ve all been in that situation. The Office 365 support that we offer includes support and tips on the best methods for backing up your documents. We’ll help you do it regularly so that if there are ever big changes, and your computers crash (but we hope that they don’t) you will have a back up to rely on which will enable you to retrieve all those important business documents. All of the Office 365 back ups that we run are stored in the cloud which means you can access them from any location as long as you have a working internet connection. Some IT companies do not give you control over your data but that’s not how we operate. It’s your data so we will always ensure that you maintain control should you need to access one of your Office 365 back ups.
On the other side, if you have found that you keep on getting errors, we can assist you with Office 365 troubleshooting and resolution so that your software runs as it should without difficulties. Our tech team deal with Office 365 issues daily which means that they’ve developed vast knowledge on the most common errors. When you contact our Office 365 support team they can quickly identify what the problem is and recommend a fix. They can also advise you how to prevent the same error coming up again so that you have minimal downtime and can focus on getting your work done. Our tech team can handle simple errors such as login and payment issues right through to more complex problems like installation errors where you can’t get the software started in the first place.
Office 365 contains many programs like Word, Excel, Powerpoint and Outlook which are used by most people and businesses. It also includes additional software and if you’re experiencing trouble with one of those less common programs such as Power BI, then obviously you have special needs and require the services of an Office 365 team who know the entire package inside out, rather than just a few select programs. We’ll get you back up and running in no time and our Office 365 support is always available so you won’t be waiting around either.
Being a small business ourselves, we understand how important it is to have all your software working as it should and so we can help you with everything from Office 365 installation and licensing to errors and other troubleshooting. We’ll take the stress out of your technology and we’re always just a phone call or an email away.
Providing Office 365 support is one of our specialties so if you’re having problems give us a call and see how we can help with one off problems or ongoing support.
Times have changed from 20 years ago, or even ten years ago when you could do your work without a computer. Nowadays computers are essential and businesses rely on them so they can finish their work. What would happen though if your computer or IT systems suddenly stopped working? Would you still be able to work or would your operations stop until they were back up and running again? No matter what your answer is, you can count on us for reliable IT support in Australia. We’re a local business so we understand the needs of Australian businesses.
Most businesses these days would say that they’d have to temporarily cease operations and that they’d lose thousands, if not millions of dollars due to that down time. Fortunately there are companies like Urban IT Services which can offer IT support Australia wide so you never need to worry about down time. It may only be a couple of hours that your computer network is down but that stops you doing your current work and it also stops you gaining new work and nobody wants that because that’s where the real cost is. If your margins are low you can’t afford any downtime and we recognise that so we’ll support your IT system so that it’s never down.
We help in a range of areas including the initial purchase of computers. We know all the best models and their features so we know what computer you should get for your business. We can also make recommendations on what features would you beneficial, for example should you just go with the standard model you find on the shelf? Or should get it respecified with additional storage? We’ll ask you questions so that you can buy the equipment that will best suit your needs. In addition to your basic computers do you need any additional software? Or is the standard package okay? What type of business operation are you running? We’ll give you recommendations based on what other businesses in your industry are doing. Then you are informed and educated so you can make the decision for yourself rather than jumping in hastily.
After you’ve purchased your computer you’re going to need help setting it up. Even if you’re a technical person we’ve worked with businesses before and we know that most business leaders would much rather spend their time doing their job and working on other things. Our IT support includes installation of your computers and software after you’ve purchased them. We can do regular Microsoft Office installations and our team of IT support specialists are knowledgable in other software programs too. If you’re worried about cyber security but you’re not sure what the best program on the market is then give us a call and we will make recommendations based on information that you give us.That way you’ll get the software that meets your individual business needs. We don’t believe in a one size fits all approach. We know that every business is different and when you come to us for IT support we will treat you with the unique approach you deserve.
We know that software and hardware doesn’t always work as it should and that sometimes it crashes. That can be frustrating so if you’re having issues give us a call and we will assess the situation and then diagnose the problem before fixing it. We can offer you reliable IT support; and we’ll always keep you informed about how long it will take to fix the problem and the cost to do so . If of course you’ve signed up to our managed services plan then fixing your problem will typically be included as part of your plan.
Now you may be wondering if we can offer this support to everyone in Australia and the answer is that yes we can. We can offer onsite support or remote support. We have different packages to suit your needs and will make recommendations based on the information you give us. Offering remote support means that as soon as you call us we can start working on resolving your problem, so you won’t need to wait. It also means that we can offer you support 24/7. Whether you’re in the city, or a small town in rural Australia, we want to help you with your IT needs.
That may include ISP assistance. Perhaps your current ISP isn’t working for you or perhaps the network is down. We have the expertise to get your internet connection working; so if you’re running a business that relies on the internet, such as a retail business or a medical practice, we’ll strive to ensure that your internet is always operational. That’s even more important if you store files in the cloud. When you store files in the cloud, you need to have regular internet access so that you can access your work. We’ll teach you about back ups as well. Back ups ensure that if something does go wrong with your systems it won’t be disastrous.
We’ve got you covered no matter what your IT support needs are.
Who It’s For
Businesses that have a terminal server or large mailboxes. You gain email, archiving, information protection and more storage options
One of the best things about being Office 365 gurus is we can come to your place of work and do a training session with you and your staff to ensure you’re getting the absolute best use of Office 365 and its features.
We can present and write documentation and processes that cover Office 365 that helps your staff and team utilize their time and efficiency better.
Talk to us about Office 365 Training and Office 365 Support.
Urban 365 Plans
We have created Urban 365 Plans which include a Office 365 Backup Solution, Antispam Solution and Urban IT Service support for Office 365 products and licensing. Here are the plans we offer: